[vc_row][vc_column width="1/1"][ewf-headline title="Frequently Asked Questions" style="ewf-headline-style-1"][/vc_column][/vc_row][vc_row][vc_column width="1/1"][vc_toggle title="Who are SMS away? " open="false"]SMS away is operated by Immediacy.
    Immediacy is registered in Ireland..
    Enterprise House, O'Brien Road Carlow, Ireland. +353 (0)87 1234950[/vc_toggle][vc_toggle title="What is SMS away?" open="false"]What is SMS away?
    SMSaway is an online bulk SMS messaging gateway.
    We offer both large and small business the ability to engage in mobile marketing
    to their customer base with the greatest of ease, at the best price possible.[/vc_toggle][vc_toggle title="Who can use SMSaway.com?" open="false"]
    Any business, club, organisation, charity or school.
    We have many users in many different industries, they use our gateway for discount offers,
    Weekly specials, appoint reminders, sale notifications etc. in fact the list is endless.[/vc_toggle][vc_toggle title="What are the set up costs and fees? " open="false"]None. In fact we give all new users 10 free credits to try our system.[/vc_toggle][vc_toggle title="How easy is new account registration? " open="false"]Very, the bare minimum amount of information is required.
    From start to finish the registration process takes minutes.
    As you will see we like to keep everything simple.[/vc_toggle][vc_toggle title="How do I get text credits? " open="false"]Simple, when you register you have your own account panel. From there credits are easily
    purchased via PAYPAL. The minimum credit quantity available at any one time is 1250 and the
    maximum is 25,000, and all credits are the same price per unit.[/vc_toggle][vc_toggle title="Do text credits expire?" open="false"]NO, unlike some of our competitors there are no time limits, nor do you have to send a
    monthly quantity or be restricted to a set quantity. Send as many or as few as you need.[/vc_toggle][vc_toggle title="Do you store credit card numbers? " open="false"]NO, we use Pay Pal, being the world's largest card processer they process all our transactions.
    So we never have any card information stored on our system nor will we ever ask for card details.[/vc_toggle][vc_toggle title="How does the OPT OUT work?? " open="false"]We operate a site www.optoutsms.com. Most countries have data protection legislation and anti spam laws; meaning
    a requirement to allow people receiving text messages to opt out and remove themselves from a database.
    By accessing the site www.optoutsms.com they will be removed from your database which insures you
    adhere to current best practice.[/vc_toggle][vc_toggle title="How do I upload contacts?" open="false"]Very easily, contacts can be uploaded from a CSV or individually.
    Contacts can be added to any groups you may have set up are also added
    to your main contact data base which is handy if you want to send every contact a message.[/vc_toggle][vc_toggle title="Why do I enter my mobile number on registration? " open="false"]You enter your mobile number at registration because your number will be your default
    sender ID. If you want your customers to reply to your text send from your mobile number but
    don't worry you are not charged extra as all messages are sent via our gateway.
    If you don't want a reply send from the sender ID you pick, this would often be your business name.
    Ours is SMSaway.com[/vc_toggle][vc_toggle title="Whats a sender ID?" open="false"]Please see the above question. You can pick your oun sender ID, use your business name or club name
    or whatever your customers know you as. Please note if we view a sender ID to be inappropriate
    we will veto it at our discretion.[/vc_toggle][vc_toggle title="How quickly do my messages go out? " open="false"]When you press send on average a few minutes, if a number is unavailable or the phone is switched
    off the system will keep trying that number for a number of hours.
    If you send out a very large volume in one go it may take up to an hour.

    [/vc_toggle][vc_toggle title="Why is there a flat rate for credits? " open="false"]We believe you our customer should have access to a bulk SMS gateway in its true sense without
    having to buy vast amounts of credits in order to get them at a good rate. We also believe the small
    business owner should be given the same price break that our competitors reserve for the
    the very high volume users.[/vc_toggle][vc_toggle title="How can SMS away sent texts at such a low price? " open="false"]When we started this gateway we noticed the vast majority of the SMS services out in the market
    place all used other companies technology. As our system was built from the ground up we
    were not tied to a text message aggregator, this allowed us to align ourselves with a major
    telecoms company and in doing so cut out the middle men and pass on the savings.[/vc_toggle][vc_toggle title="Is there a limit to the amount of credits I can buy? " open="false"]Yes. On any one transaction you can purchase between 1250 and the 25,000 credits. As credits do
    not expire if you wish to use over 25,000 credits in one campaign you just need to purchase another
    block. Credits cost the same low price! irrespective of the volume you buy.[/vc_toggle][vc_toggle title="What size text message can I send? " open="false"]Text messages can be sent as 1(160 characters), 2(306 characters) or 3(450 characters)
    parts. Rates quoted are credits per part.[/vc_toggle][vc_toggle title="Can I use the full set of unicode characters? " open="false"]No. Mobile phones do not natively support the unicode set of characters.
    GSM 7-bit allows a slightly more restricted set of characters. smsaway.com
    does not allow certain characters - most notably the € symbol. As you
    enter invalid characters in the system they will be deleted.[/vc_toggle][vc_toggle title="Do my customers get charged when I send them a text? " open="false"]Never, when you send them texts you pay for the credits used.
    When you use your mobile number as the sender ID the ONLY cost to you is the credits used.[/vc_toggle][vc_toggle title="Can I send to ported numbers? " open="false"]Yes we send direct to all networks in supported countries worldwide.[/vc_toggle][vc_toggle title="Where can I send texts to?" open="false"]Worldwide - see our supported countries list on the Price page[/vc_toggle][vc_toggle title="How do I contact SMS away? " open="false"]Support (at) smsaway.ie or contact us by phone[/vc_toggle][/vc_column][/vc_row]